Terms & Conditions

1. Using Zibazar

By using our website or placing an order, you agree to these terms. Please read them alongside the product description and our Return Policy. You must be legally able to enter into a purchase agreement under the laws that apply to you, or have the involvement of a parent or legal guardian where permitted. If you do not agree to these terms, please do not place an order.

2. Your account and security

Provide accurate account and contact information, keep your sign-in details private, and tell us promptly if you suspect unauthorized access. Treat every voucher code like cash: anyone who has it may be able to redeem it. Do not publish codes or share them with anyone you do not trust.

3. Choosing the right card

Before paying, check the brand, value, currency, country or region, supported platform, expiry date if stated, and redemption instructions on the product page. Some cards require an account with the issuing brand or are restricted to a particular country or account region. Contact us before purchasing if you are unsure whether a card will work for you. These checks do not reduce our responsibility to supply the product as described.

4. Orders, prices, and payment

Review your order and the total price, including any displayed fees or taxes, before confirming payment. Use only a payment method you are authorized to use. Prices and availability may change before a purchase is completed. We may need to verify an order or payment to prevent fraud. If we cannot fulfill an order after payment, we will contact you and refund the amount paid for the unfulfilled purchase.

5. Digital delivery and account history

Our gift cards and vouchers are delivered digitally. Your codes are always verified, delivered fresh and unused, and kept safe in your account history. You can find your purchased codes in My cards and your purchase records in My orders. If payment is confirmed but your code is missing, contact support with your order reference.

6. Our code verification and purchase guarantee

We stand behind every card at the time of purchase. If a code is confirmed to have been redeemed before your purchase, we will provide a full refund for the affected card or a replacement. If a code appears invalid or does not match what you ordered, contact us so we can investigate and put things right.

Because external brand policies can change over time, we strongly advise redeeming your voucher right away. A brand may change its redemption rules, regional restrictions, or services after your purchase. These changes do not remove our responsibility for a code that was already redeemed, invalid, or incorrectly described when we sold it.

7. Our 30-day support and replacement guarantee

For peace of mind, our purchase support and replacement guarantee covers your purchase for 30 days from the purchase date shown in your order history. Report any delivery, validity, or redemption issue within this period so we can investigate. A claim reported within the 30-day window remains under review even if resolving it takes longer.

This guarantee period is separate from the voucher's expiry date and does not extend that expiry date or promise that a brand's policies will stay the same. The 30-day guarantee is an additional Zibazar commitment and does not limit any rights or remedies you have under applicable consumer law.

8. Reporting a problem

Contact us through our support form or email support@zibazar.com. Include your order reference, the affected product, the error message, and when you tried to redeem it. If available, keep a screenshot of the error with the full code and personal information hidden. We may need relevant confirmation from the issuing brand to establish when a code was redeemed. Never send your password or a full voucher code in a support request.

9. Refunds, replacements, and cancellations

Digital codes cannot be physically returned. We review cancellation and change-of-mind requests based on whether the code has been delivered, revealed, or redeemed, the product's stated conditions, and applicable law. Contact us as soon as possible if you need to cancel. A change-of-mind request is separate from a claim that a code was already redeemed or faulty when supplied; our purchase guarantee still applies to those claims.

The guarantee does not cover a code that you or someone you authorized has successfully redeemed, or loss caused by sharing your code after delivery. If a claim qualifies for a refund or replacement, we will confirm the resolution and any next steps with you. Refund processing times depend on the payment method and provider. Nothing in this policy removes a refund or other remedy required by applicable law.

10. Brand terms and third-party services

Each gift card or voucher is also subject to the issuing brand's terms, including redemption, eligibility, balance use, and expiry rules. Brand names and trademarks belong to their respective owners; a listing on Zibazar does not by itself imply an official partnership. We do not control a brand's website, account decisions, service availability, or later policy changes. We remain responsible for our own product descriptions, delivery, and purchase guarantee.

11. Acceptable use

Do not use Zibazar for fraud, unlawful transactions, unauthorized access, or attempts to misuse payments, refunds, or promotions. We may restrict activity or suspend access when reasonably necessary to protect customers or investigate suspected misuse. This does not remove your rights concerning purchases already made or funds owed to you. Our website content and branding may not be copied or used commercially without permission, except where the law allows it.

12. Our responsibility and your rights

We are responsible for fulfilling our commitments under these terms and applicable law. We cannot promise uninterrupted website access or the continued availability of third-party services. Nothing in these terms excludes responsibility for fraud, limits liability that cannot legally be limited, or takes away mandatory consumer protections. If a term cannot be enforced, the remaining terms continue to apply to the extent permitted by law.

13. Privacy and updates to these terms

Our Privacy Policy explains how we handle personal information. We may update these terms and will post the revised version here with an updated date. The terms in effect when you make a purchase apply to that purchase; later updates do not reduce the guarantee or rights attached to an earlier order.

14. Questions or concerns

Please contact our support team if you have questions about these terms or a purchase. We will review your concern and work with you toward a resolution. Contacting us does not prevent you from using any complaint process or legal remedy available under applicable law.